Trust & Compliance

At Car Parts Hub, transparency and customer protection are central to how we operate. Below is a clear overview of our business model and fulfillment process.

Business Model

Car Parts Hub is operated by GreenGears Auto Limited, a company registered in the United Kingdom.

We operate as an online-only automotive parts retailer.

  • We do not operate a public walk-in retail store

  • All orders are placed online through our website

  • All inventory is physically located in the United States

Although we are UK-registered, all products are stocked and fulfilled from our U.S. facility.

U.S.-Based Fulfillment

All products listed on our website:

  • Are physically located within the United States

  • Are fulfilled and shipped from our U.S. facility

  • Are inspected prior to listing

We sell to customers located in the United States and the United Kingdom.

Orders placed from the United Kingdom are fulfilled and shipped from our U.S. facility.

International shipping outside the United States and United Kingdom is not offered.

Used OEM Parts Disclosure

Unless otherwise stated, products sold on this website are:

  • Used OEM (Original Equipment Manufacturer) automotive parts

  • Pre-owned and may show normal cosmetic wear

Each product listing clearly states:

  • Condition disclosure

  • Compatibility information

  • Part numbers (when available)

We do not represent used parts as new.

Customers are responsible for verifying compatibility before purchase. We recommend confirming fitment using your vehicle’s VIN.

Product Transparency

Each product page includes:

  • Year / Make / Model compatibility

  • OEM part numbers (when available)

  • Condition disclosure

  • Shipping timeframe

  • Return and warranty information

We aim to provide accurate descriptions and clear condition disclosures for all listed parts.

Secure Checkout & Payments

All payments are securely processed through Shopify’s encrypted checkout system.

  • We do not store full credit card information

  • Payment methods are displayed at checkout

  • Transactions are processed through authorized payment providers

Shipping & Return Policies

We maintain clearly published policies outlining:

  • Shipping timeframes

  • Return eligibility

  • Warranty coverage (where applicable)

  • Refund processing procedures

Return authorization is required before any item is sent back.

Customer Support

Our support team is available for:

  • Compatibility verification

  • Order tracking

  • Returns and replacements

  • General product inquiries

Email: support@carparts-hub.com
Phone: +1 (315) 305-4700
Support Hours: Monday–Friday (U.S. Central Time)

Responsible Auto Recycling

By reselling OEM automotive components, we support environmentally responsible reuse practices that help reduce waste and extend the usable life of vehicle parts.