FAQ's

Products & Condition

Are your parts new or used?

All parts sold on Car Parts Hub are used OEM (Original Equipment Manufacturer) automotive parts, unless otherwise stated.

Because parts are pre-owned, normal cosmetic wear consistent with prior use may be present.

Are the parts OEM or aftermarket?

We sell used OEM parts only. We do not sell aftermarket parts unless clearly specified in the product listing.

What does part condition mean?

Each product listing includes condition details.

Used parts may show cosmetic wear such as minor scratches or surface marks. Cosmetic condition does not affect functionality unless otherwise stated.

Fitment & Compatibility

How do I know if the part will fit my vehicle?

Fitment details are provided on each product page.

Customers are responsible for verifying compatibility before purchase. We strongly recommend:

  • Matching the OEM part number

  • Providing your VIN for verification

  • Confirming fitment prior to installation

What if the part doesn’t fit?

If the return is due to incorrect fitment or change of mind, it will be handled according to our Return & Refund Policy, which may include a restocking fee.

Orders & Payments

How do I place an order?

Browse our website, add the desired part to your cart, and proceed to secure checkout.

All payments are processed through Shopify’s encrypted checkout system.

Can I modify or cancel my order?

Orders are processed quickly. If you need changes, contact us as soon as possible. We cannot guarantee modifications once processing has begun.

Is my payment information secure?

Yes. Payments are encrypted and processed securely through Shopify Payments and authorized payment providers.

We do not store full credit card details.

What payment methods are accepted?

We accept major credit and debit cards and supported express checkout methods displayed at checkout.

Available payment methods may vary by location.

Shipping & Delivery

Where do you ship?

Car Parts Hub sells to customers located in:

  • United States

  • United Kingdom

All products are physically located and fulfilled from our U.S. facility:

5100 Ross Rd
Del Valle, Texas 78617
United States

We do not offer international shipping outside the U.S. and UK.

How long does shipping take?

Orders are processed within 1–3 business days.

After dispatch:

  • Typical delivery: 3–7 business days

  • Total estimated timeframe: 4–10 business days

Delivery times vary depending on destination and carrier.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details.

Returns, Replacements & Refunds

What is your return policy?

We offer a 14-day return window from the date of confirmed delivery.

All returns require prior authorization before being sent back.

Please refer to our Return & Refund Policy for full details.

What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos and order details

If approved:

  • Return shipping will be covered

  • A replacement or refund will be issued

  • No restocking fee applies

What happens if I change my mind?

For change-of-mind returns:

  • Customer is responsible for return shipping

  • Original shipping costs are non-refundable

  • A restocking fee (up to 25%) may apply

Details are provided during return authorization.

Who pays for return shipping?

  • Damaged or incorrect items: We cover return shipping

  • Change-of-mind returns: Customer covers return shipping

How long does it take to process a refund?

Once the returned item is received and inspected:

  • Refunds are processed within 3–5 business days

  • Funds are returned to the original payment method

Warranty

Do your parts come with a warranty?

Yes. Eligible parts include a 14-day limited functional warranty starting from the delivery date.

What does the warranty cover?

The warranty covers:

  • Functional defects

  • Mechanical failure under normal operating conditions

It does not cover:

  • Cosmetic wear

  • Improper installation

  • Labor costs

  • Modified or altered parts

Please review our Warranty Policy for complete details.

Important Transparency Notice

Car Parts Hub is operated by:

GreenGears Auto Limited
Registered in the United Kingdom

All inventory is physically located and fulfilled from the United States.

We operate as an online-only retailer and do not maintain a public walk-in location.